TovakRequest notifications
Enable notifications to hear about new requests and updates to your orders.
TOVAK DRIVER · iOS / ANDROID
How to use
Tovak Driver
Install the app, enable location sharing and notifications, and learn how to manage customer requests. Find phone setup instructions and help below.
Not listed on Tovak yet? Apply to list your business.
Install the app and sign in
- Install Tovak Driver from the App Store or Google Play.
- Paste the complete password from your registration message. If you cannot find it, use the support link in the app.
- Set up location and notifications using the instructions below. Tap “Start sharing location” on the home screen and wait for confirmation from the server.
Requests require an app version with the Requests tab.
TOVAK DRIVER
Set up your phone for background location sharing
Help customers find your towing or roadside assistance vehicle. Allow the app to access and share your location while the screen is locked or you use another app.
Android: check the basic settings first
- Location. In Tovak Driver, open the Settings tab and find the Location section. Select Allow all the time and enable Use precise location if that switch is available. Location must also be turned on for your phone.
- Battery. In the Battery section, tap Configure battery and disable battery optimization for Tovak Driver. If your phone offers a battery usage mode for the app, select Unrestricted.
- Notifications. Allow notifications from the app to receive request alerts and see the sharing status in your phone’s notification panel.
Also check the instructions for your phone brand below. The app checks the main permissions and Android’s standard battery optimization. Check any additional manufacturer restrictions and auto-start permissions manually.
Choose your phone brand
Setting names and menu locations vary by model and system version. If you cannot find an option, use the search in your phone’s settings. Select Tovak Driver wherever you see a list of apps.
Xiaomi, Redmi and POCO MIUI / HyperOS
- In the app’s battery settings, select No restrictions.
- Find Autostart / Background autostart and enable it for the app. On some models, the path is Settings → Apps → Permissions → Background autostart.
- Open recent apps, press and hold the Tovak Driver card, and tap the lock icon if available. This helps keep the app from being removed when you clear recent apps.
- While sharing your location, turn off Battery saver and Ultra battery saver.
HONOR MagicOS / Magic UI
- Find App launch in your phone’s settings. Turn off Manage automatically for Tovak Driver.
- Enable all three options: Auto-launch, Secondary launch, and Run in background.
- Find Battery optimization, show all apps, and select Don’t allow for Tovak Driver. In this menu, that means battery optimization is not allowed for the app.
- Lock the app’s card in recent apps if your phone offers this option. On some models, you do this by swiping down on the card. Turn off power saving while sharing your location.
Samsung Galaxy One UI
- Open Settings → Apps → Tovak Driver → Battery. Select Unrestricted if available.
- Find Battery → Background usage limits. On some models, Battery is under Battery and device care.
- Remove the app from Sleeping apps and Deep sleeping apps if it is listed there. Add it to Never sleeping apps if your phone allows this.
- Turn off Power saving while sharing your location.
OPPO ColorOS
- Find the app battery management settings and enable Allow background activity for Tovak Driver.
- Allow auto launch if available. This option may be in a separate app settings menu.
- While sharing your location, turn off Power saving mode and Super power saving mode.
realme realme UI
- Open app battery management and enable Allow background activity for Tovak Driver.
- Enable Allow auto launch.
- Lock the app’s card in recent apps if this option is available.
- Turn off Power saving mode while sharing your location.
vivo Funtouch OS
- In the battery settings, find Background power consumption management and allow the app to run in the background.
- Find Autostart and enable it. On some models, it is under Apps → Special app access.
- Lock the app in recent apps if this option is available. This keeps it from being closed by Clear all.
- Turn off Battery saver while sharing your location.
Google Pixel and other Android phones General settings
- Open Settings → Apps → Tovak Driver and find the battery usage settings.
- Enable Allow background usage. If a usage mode is available, select Unrestricted.
- Turn off Battery Saver while sharing your location. If your phone has a separate auto-start setting, enable it for the app.
Huawei without Google services Compatibility
The current Android version of the app needs working Google Play services to determine your location. Background permissions alone are not enough on phones without these services.
If your phone does not have Google services, or you are unsure, contact support and tell us your phone model. This limitation also applies to other phone brands without Google services.
iPhone
- Open Settings → Privacy & Security → Location Services. In iOS 15, the section is called Privacy.
- Make sure Location Services is on. Find Tovak Driver, select Always, and turn on Precise Location.
- If Always is not available yet, open Settings → Location → Configure location in Tovak Driver and respond to the system permission prompt if it appears. If you first allowed access only while using the app, tap Configure location again and check for Always in iPhone Settings.
- While sharing your location, open Settings → Battery and turn off Low Power Mode. On some models, this option is under Power Mode.
- Keep the app in the App Switcher while sharing: do not swipe it away to close it. You can lock the screen and use other apps.
AFTER SETUP
Check that your location is being received
- Return to the app, enter the password from your registration message, and tap Start sharing location.
- Wait for Location received and a recent time next to Last confirmed by server.
- Lock the screen and, after a short drive, use another device to check whether your vehicle’s position has changed on the map. Getting and sending a new location may take a few minutes. Ask someone to help with the check, or do it after you have stopped.
A green map marker can remain after an earlier update. Check that the position has changed. The location icon at the top of your phone’s screen does not by itself confirm that the server received your location.
If sharing only resumes when you open the app
Check the background settings for your phone brand again. If the problem happens again, look for the Tovak Driver notification in the Android notification panel before opening the app. Then open the app and note the status and the time the server last confirmed your location.
Waiting for GPS means the app needs a fresh location. Check that location is enabled and that reception is good: getting a location can be difficult indoors or in underground parking.
If the problem continues, contact support with your phone model, Android or iOS version, app version, the approximate time of the problem, and whether the vehicle was moving. Include a screenshot of the status and tell us whether the notification was still visible. Do not send your password.
From request to completed job
Open the Requests tab. Suitable jobs appear based on your location and services. The customer chooses which provider’s offer to accept.
Review the request
Check the pickup and destination, requested service, vehicle, timing, access conditions and any notes or photos the customer has added.
Send your offer
Enter the total price, estimated arrival time and what is included. Sending an offer does not assign the job to you.
Contact the customer
Once the customer chooses you, contact details become available to both sides. Call from the order to confirm the details before setting off.
Complete the job
Open directions to the pickup and destination in your preferred navigation app. Update the order when you set off, arrive and finish.
Price changes by agreement
If the job changes, request a revised price in the order and wait for the customer to approve it.
Job history and reports
Find completed jobs in your history. You can report a problem with a request from its details.
Inside the driver app
These screenshots show the Android version of the driver app.
Swipe to see the other screens. Tap an image to view it at full size.
Troubleshooting and useful settings
There are no requests
Check that location sharing is running and that the home screen shows a recent server confirmation. Requests depend on local demand and suitable services; an empty list does not by itself mean something is wrong.
Notifications are not arriving
Allow app notifications in your phone’s settings. If they are already enabled, check Do Not Disturb and background restrictions. Make sure location sharing is running.
The price needs to change
Open the current order, send a revised price request and wait for the customer to approve it. Discuss the reason for the change directly.
Choose a navigation app
Open Settings and find Navigation. Your selection is used for directions to the pickup and destination.
Stop sharing location
Tap “Stop sharing location” on the home screen. Use the start button on the same screen when you want to resume.
For help, email [email protected].